THE "GOLD COAST LUXURY APARTMENTS" GROUP

Gold Coast Luxury Apartments - who we are, how we started:

The group’s founders, Hendrik & Jennifer, are originally from New Zealand. This is a husband & wife team with international experience in luxury apartments. Initially, whilst working overseas we used local agents to manage our apartments. This did not work out (too much commission, too little bookings, poor cleaning standards, low quality of consumables, no attention to condition of apartments after guests check out. So now we manage everything ourselves!

Guaranteed location – Broadbeach apartments
Private owners like us who own only one or two apartments in a resort can guarantee that you get a particular apartment. On-site managers have large numbers to look after in any one resort, and cannot give such a guarantee. What you get is “subject to availability when you check in”! So you could end up with something with a poor ocean view or on a very low floor. But we guarantee your ocean views!

Another note about our major competitors offering Broadbeach apartments – compare not only price, but find out about the following:

do they guarantee your location? – well, we know the answer to that
do they provide free BB internet like we do?
do they provide cable TV like Austar with over 60 channels?

do they provide all the distinctive features & amenities that we do?

Our 7 apartments – amongst the very best in the Gold Coast – see above!

2 brm apt. in Broadbeach on the Park.
two high-rise apartments in Q1 – World’s tallest resort, on the South end of Surfers Paradise
2 brm unit 1803, Air on Broadbeach
2 brm unit 2503, The Wave, also in Broadbeach.

The following two Broadbeach apartments in The Oracle, Broadbeach, will be entering our rental portfolio in mid 2010: 2 brm unit 3604, and 3 brm unit 4003. For details of The Oracle, please click on this link http://www.theoraclebroadbeach.com/

How we now operate: off-site management of our Broadbeach apartments and Q1 apartments

We are a registered business with ABN and are a registered Merchant (with ANZ Bank), so that we can take visa & mastercard payments. We do our own marketing, arrange cleaning (through part-time staff), and personally monitor the condition of our apartment after guests have checked out.

check in: guests phone us before they arrive at the apartment (two mobile numbers are provided in advance), we then meet them in the lobby, arrange secure car parking, take them to the apartment and explain important features. Normal check in time is 2 pm, but we can usually check guests in a bit earlier than this! For guests arriving early, we can usually store their luggage in the apartment.
check out: simple, guests just leave the keys in the apartment; check out time is 10 am – cannot be later because cleaners arrive sharp at 10.05! Usually we can store your luggage up to 12 noon if necessary. Note that we, as owners, carefully inspect the apartments after guests have checked out, to ensure that the apartments have been left in a tidy condition, and that there is no damage.

NOTE: departing guests do not have to wash any linen/towels – this is arranged by the cleaners; cutlery and crockery should be washed by guests – dishwasher and powder is provided. Note also that our Broadbeach apartments are fully self-contained.

Booking & registration – Air on Broadbeach, and our apartments Broadbeach

Once a booking has been made, we require a non-refundable deposit to secure the booking with the balance payable 2 weeks before arrival. We follow normal industry practice (and as required by our insurers), by requiring guests (i) to sign a registration form (includes provisions making guests responsible for any damage), and (ii) to provide suitable ID, and a copy of a valid credit card.

Our Broadbeach apartments: The Wave - Air on Broadbeach – Broadbeach on the Park

Note that these resorts are not hotels - there is no daily service or room service. We provide a “mid-stay service” for guests who stay longer than 7 nights.